FAQ

Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days.

Order cut-off time is 10:00 AM PST, so any order made after 10:00 AM PST will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM PST, it will be considered a Tuesday order)

Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order)

After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team for more assistance.

Please Note:

* If your order contains pre-order or back-ordered item(s), the order will ship out once all items in the order are available. (Split-shipping is currently not available) Availability for items are each mentioned on its product page.

Please note that when purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported.

These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges.

Please feel free to contact your local customs office for any additional information or questions.

Customer Support Hours:

Monday - Friday: 8:00 AM - 5:00 PM PST

Saturday - Sunday: Closed

USPS Holidays: Closed

We are closed on weekends and holidays as observed by the United States Postal Service.

A list of USPS Holidays can be found here!

Please note: Orders placed on weekends and holidays will start processing the following business/working day.

We do apologize for the inconvenience, however, we are unable to make changes to your order.

If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order.

All promotion and discount codes need to be added into the shopping cart before checkout.

You can find the code box on the right hand side on the checkout page.

At this time, only one promotion / discount code can be applied per order.